24x7 Technical Support
As part of its services, CommVerge Solutions offers a 24×7 Customer Care Center to all its customers. With local staff ready to respond to and address various technical issues, customers will not feel neglected from remote-only support provided by many equipment vendors. This service is accessible anytime and from anywhere to address customers’ needs, and offers these support features:
CUSTOMER CARE CENTER: “24 x 7 x 365” Support
Continuous human response to customer assistance needs:
- Toll free calls and Email Response
- Web services including email, voice in a personalized contact and response system
Experts in customer support with years of experience, capabilities and knowledge:
- In-country support
- Regional support
World-class technical support methodology with multi-layer:
- Troubleshooting
- Problem tracking, reporting, statistics and analysis
- Customer feedback and update
- Escalation
- Problem resolution